Refund Policy
A clear answer to "what if it's not for me?". 30 days on the books, scoped rules on the services.
Digital books (30-day guarantee)
The Method and Method + Toolbox come with a 30-day money-back guarantee. If you decide within 30 days of purchase that the books are not right for your restaurant, email hello@thegrabmethod.com and we refund you in full. No explanation required. The download license is revoked when the refund is processed.
The books also ship with the Account Check-Up, the Account Renovation and the Account Setup. In those cases the books are covered by this guarantee; the service they came with is covered by the section below.
Services: Account Check-Up, Account Renovation, Account Setup, Website Creation & Strategy
Every service starts with a written scope you approve. Before work starts, you can cancel for a full refund. Once work has started, we refund the part of the scope not yet delivered and keep the value of what has already been done. Third-party costs already incurred on your behalf, such as paid tools or licensed assets, are not refundable.
Two things are worth stating plainly, because they set when work starts and what it depends on. The Account Renovation needs your Grab Merchant access and your decisions on the diagnostic before the build can begin. The Account Setup needs you to create the Grab Merchant account yourself, since Grab requires your own identity, bank and business documents, which we cannot supply; Grab's approval of that account runs on Grab's side and is outside our control. Photographs are supplied by you on every service that involves them.
No service carries a performance guarantee. We commit to the scope, not to a ranking, an order volume or a revenue result.
Account Care (monthly)
Account Care is billed monthly and you can cancel at any time with one month's notice, which means the month already started is served and charged and no further month is billed. The six-month and twelve-month plans are prepaid at a discount; if you cancel one of them part way through, we refund the unused whole months at the standard monthly rate rather than at the discounted one. Advertising budget is paid by you to the platform and never passes through us, so it is not part of any refund. Nothing we changed on your account is undone when you stop.
Account Re-Check
An Account Re-Check is a one-off re-read of an account we have already checked or renovated, and follows the services rule above: full refund before we start, pro-rated on undelivered scope once we have.
How to request a refund
Send an email to hello@thegrabmethod.com with:
- Your order ID (it's on your Stripe receipt).
- The email used at checkout, if different.
- One line saying you'd like a refund (no explanation required for guides).
We process refunds within 5 business days. Refunds go back to the original payment method via Stripe; depending on your bank, the funds may take an additional 3–10 days to appear on your statement.
Exceptions
Refunds are not available where prohibited by Stripe's terms of service (for example, on chargebacks already filed), where the original transaction has been reversed by the issuing bank, or where local law restricts refunds for digital goods that have been accessed. The guide license is also revoked when a refund is processed, please delete any local copies.
Contact
Questions about a refund or a specific order? Email hello@thegrabmethod.com. For the broader rules around purchases, see our Terms & Conditions.